Why have I received this email requesting validation?

As a part of the Registrar Accreditation Agreement (RAA) 2013, domain registrars are required to validate and verify the email address on file for a domain, along with the first and last name of the registrant, under certain select circumstances. The purpose of these requirements is to ensure that the registrant's information is correct and that the registrant can be contacted successfully should the need arise. The circumstances when a domain will require validation are as follows:

• The first name, last name, or email address of the registrant contact for a Generic Top Level Domain (gTLD) is modified.
• A domain is registered or transferred.
• The Whois Data Reminder Policy (WDRP) email bounces back.
• A domain renewal reminder email bounces back.

If any of these circumstances arise, it triggers a 15 day countdown, at the end of which the domain is suspended if the new information not verified.. Please note once you complete a verification process for a combination of (First Name, Last Name, Email Address) for one domain, you would not need to do it for another domain unless a WDRP or Renewal reminder email bounce.

What does it mean if my domain is suspended?

Upon suspension, the domain is removed from the DNS system and placed in clientHold status, as it appears in Whois. If there is a website or email service associated with the domain, they will not function until the domain is made active again. Once the email validation is completed, the domain and its services will be back online within 5 minutes for most popular gTLD extensions such as com/net/org.

How do I go about validating my email?

We would recommend logging on to your account in our system to check if the email address on file is correct. Please be sure to check the email address on the domain's registrant contact information. If you can confirm that the email address is correct, check that email for the verification notice. It will contain a link that you must click to complete the verification. You will be prompted to confirm that your first name, last name, and email address is correct. Once this is confirmed, the process is complete, and if the domain was suspended, it will be made active.

What if I don't have the email with the verification link?

If you have confirmed that the email address on your domain contact is correct, you can request the verification email resent to you. We will send a new email with the verification link within 5-10 minutes. We will also send reminders prior to the suspension of the domain, typically at the beginning of the day. We would recommend checking your deleted mail, junk, and spam folders since sometimes these emaila caught as spam.

If you have checked the email address on your domain and found that it was not correct, once you correct it, a new email will be sent out, as the change has forced the validation process to begin again.

Once your first name, last name, and email address have been validated, you will not be prompted to validate this information again in the event of a domain transaction or change to this information. Only in the event of a bounceback will you be prompted to complete the validation process again.

What does the verification status mean?

You may see a verification status on your Manage Domain page relating to the registrant of the domain:

• Unverified - The verification process has not started. No action is required.
• Pending - The verification process has been started. The email has not been sent out yet.
• Verifying - The verification process has been started and the email has been sent to the registrant email. Be sure to check that email address to ensure that you have received it and click the link that appears in the email.
• Verified - The verification process has been completed successfully.